Access Upgraded Technology

Rollout Student Help Desk Support

Create a new student 24x7 help desk (Phone, Chat) to support Titanium, Portal, and other instructional applications including support on all devices such as smart phones, laptops, and tablets. Help Desk will also have ability for student walk‐ins during Pollak Library hours.

2014-15 2015-16 2016-17
Completed  Completed on track 

 

2016-2017 Q3 Quarterly Report

Description Plan Facilities Staff Budget Allocation Expenses Balance

Provide full 24x7 IT Help Desk support to students for the Fall and Spring semesters. In AY 2016-17, the 24x7 IT Help Desk for student support will remain fully staffed and operational.

 

*SSFGF-10084-8106 – Student 24x7 IT Help Desk

 

 

The 24x7 IT Help Desk for student support is fully staffed and will remain operational during the fall and spring semesters.

$456,788.78

 $204,829.59

$251,959.19