Access Upgraded Technology

Rollout Student Help Desk Support

Create a new student 24x7 help desk (Phone, Chat) to support Titanium, Portal, and other instructional applications including support on all devices such as smart phones, laptops, and tablets. Help Desk will also have ability for student walk‐ins during Pollak Library hours.

2014-15 2015-16 2016-17 2017-18
Completed Completed  Completed  on track 

Progress and Accomplishments


2017-2018 Plan for the Year Report

Description Plan Facilities Staff Budget Allocation Expenses Balance

Provide full 24x7 IT Help Desk support to students for the Fall and Spring semesters In AY 2017-18, the 24x7 IT Help Desk support will remain fully staffed and operational. IT will implement texting support methods for the Student IT Help Desk Support Services.


*SSFGF-10084-8106 – Student 24x7 IT Help Desk

• Added SMS support channel for students (657-248-5101)






17-18 projection