Access Upgraded Technology

Rollout Student Help Desk Support

Create a new student 24x7 help desk (Phone, Chat) to support Titanium, Portal, and other instructional applications including support on all devices such as smart phones, laptops, and tablets. Help Desk will also have ability for student walk‐ins during Pollak Library hours.

2014-15 2015-16 2016-17 2017-18 2018-19 2019-20
Completed Completed  Completed  Completed  Completed  Completed 

Progress and Accomplishments

 

2021-2022 Q1 Report

Description
Continue to provide full 24x7 IT Help Desk support to students for the Fall and Spring semesters
  • In AY 2021-22, the 24x7 IT Help Desk support will remain fully staffed and operational.

Staff & Facilities Support Highlights
By combining the faculty/staff and student helpdesk resources we now have more professional staff providing technical assistance to students.

Budget
Budget Amount: $ 496,499.13
Expenditures: $105,886.24
Balance: $ 390,612.89

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